For many small to medium-sized real estate businesses, setting up a call center is one of the keys to success. When you outsource the initial contact phase and the customer support, your core employees have more time to work on specific queries and complex cases. That way, you can save money, serve your customers more efficiently, and delegate tedious or repetitive tasks to administrative virtual assistants.
How to Find Administrative Virtual Assistants for Your Real Estate Call Center
When you’re ready to set up your real estate call center, you should contact a VA company like VIVA and select assistants. Although you can use independent sites like Fiverr or Upwork, there is no quality control, and you might have trouble with cultural barriers, undereducated employees, and language problems. At VIVA, this isn’t an issue because all our VAs have excellent English skills and are university educated.
Once you get in touch, we can discuss your needs and suggest assistants who best fit your business’s profile. You can select standard virtual assistants, virtual professionals with at least one year’s experience working for an American business, or licensed professionals with extra certifications. There are also employees trained specifically to work at call centers.
What Else Can Your VAs Do?
If you have enough phone calls to occupy one or more VAs full-time, you can hire someone for this purpose only. They will answer and initiate calls for you, create, store, and update your customer databases, interact with other employees, and provide excellent customer service.
Smaller businesses who don’t yet have enough calls for a full-time VA could either hire someone part-time or request a professional who can also perform other duties. These could include managing your firm’s schedule, writing emails, keeping statistics, and data entry.
Why Work with VIVA?
Working with VIVA has several distinct advantages. Firstly, we always interview our candidates to make sure they have an appropriate level of education and that they are fluent English speakers. Once we’ve selected a new VA, we ask them to complete VIVA Academy, our in-house training program that teaches assistants what is expected of them on the job.
Secondly, we can tailor your VA package to your individual needs. If you’re a small business and you don’t have a lot of financial resources, you can hire a part-time VA, who will work for you for 20 hours. On the other hand, you can select one or multiple licensed professionals if you need very specific work completed. Finally, we can help you to save a lot of money because our VAs are around 60% cheaper than American employees.
Many real estate businesses could benefit from setting up a call center because this reduces the number of unserved calls and improves the level of customer service offered. Hiring a high-quality VA doesn’t have to be difficult if you go through an agency. Call us now at VIVA Virtual Assistant Services or schedule a consultation online. We will be happy to help you set up your call center and find new remote employees for your business.
