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With VIVA’s Centralized Support Center solutions, large agencies, aggregators, and insurance carriers can dedicate their attention to core competencies and strategic goals, reassured that their customer service and administrative responsibilities are managed with precision and professionalism.
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Our seasoned and highly skilled representatives deliver exceptional service to policyholders, agents, and key stakeholders. This empowers carriers to uphold a positive reputation and foster robust industry relationships as they expand their presence!
Scalable Service Solutions
The inherent scalability of our service is a huge benefit. As your business expands or encounters seasonal fluctuations, we can swiftly adjust the number of representatives, aligning perfectly with evolving requirements. This dynamic approach guarantees that large agencies, aggregators, and insurance carriers can access the optimal level of support precisely when needed, eliminating concerns about recruitment, training, or workforce management.
Flexible Pricing Structure
Our pricing model for VIVA’s Centralized Support Center solution is adaptable and tied to the required number of representatives for demand fulfillment. In lieu of fixed costs, large agencies, aggregators, and insurance carriers are billed a flat fee for the representatives dedicated to their accounts.
This pay-as-you-go framework empowers carriers to tailor their expenses according to their workload, presenting a cost-effective solution for effectively managing fluctuating demand.
Are you ready for a centralized support center solution?
VIVA relieves you from the burden of running an in-house service center? Are you ready for a flexible pricing model, and rapid scalability? Let us manage your service center and customer-facing operations, so you can focus on your core business, while knowing your customer service and administrative needs are being met with excellence!
